Kidventures Privacy Policy

Last Updated: July 17, 2024

Kidventures is committed to protecting your privacy. This Privacy Policy explains who we are and how we collect, share, and use personal information about you, and how you can exercise your privacy rights.

This Privacy Policy applies to our website at kidventures.ca, our web app at app.kidventures.ca and our Android/iOS mobile applications (collectively, the “Site”). If you have any questions or concerns about our use of your personal information, please see the “How to Contact Us” section below.

The Site is not intended for or directed to persons under the age of 18, and we will not knowingly collect information from persons under the age of 18. In order to use our services and have access to our Site, you need to provide a personal information to us through registration or any other means on the Site, and you must be 18 years of age or older.

1. What Does Kidventures Do?

Kidventures enables consumers (“Parents”) to find and book a wide range of activities for their children, including sports, fitness, educational, recreational and creativity classes, services, or products offered and operated by activity centres, amusement centres, gyms, educational facilities, schools or other third parties through our platform (“Partners”).

2. What Personal Information Does Kidventures Collect?

We collect personal information in a multiple different ways. We require certain information in order for you to use, and for us to provide you with, the Site and the services for you to access through the Site.

Personal Information You Provide To Us.

There are a variety of different ways you may provide personal information to us, such as:

Account Creation. To create a Kidventures account, you need to provide information such as your name, email address, phone number, sign-up city, and a password. If you sign up for a subscription or make a purchase, you will need to provide payment and billing information. You can choose to add further information to your account, such as birthdate, gender, photo, and address. If you are a Kidventures Partner we will ask for your name, address, phone number, email, credit card information, tax identification number, and information about your business, including the names of the instructors, teachers, staff and individuals who provide your classes and services and the email addresses of authorized individuals on your account. We also process and store payment information, such as purchase history and billing information.
Posting and Uploading. We collect personal information from you when you provide, post, or upload it to our Site, such as when you provide a class rating or review or fill out a survey.
Communications Data. We may send messages to you about our services and products. For example, we may enable our Partners to send text or in-app messages to Kidventures Parents via our Site about an upcoming reservation. Kidventures receives data regarding such calls, texts, or other communications, including the date and time of the communication and its content.
Instructor Data. Kidventures Partners may provide information about instructors and other individuals who work at their businesses. Kidventures Partners are responsible for notifying instructors and others that their information will be shared with Kidventures, for example by providing a link to this Privacy Policy. You should not provide information to us about some other person unless you have obtained all applicable permissions or consents from that person.
Third-Party Data. If you are a Kidventures Parent, you should not provide information to us about some other person unless you have obtained all applicable permissions or consents from that person for us to receive and use their information, such as for emergency contact or referral purposes.

Personal Information Collected Automatically Through Your Use of the Site.

We log usage data when you visit or otherwise use our Site, such as when you view or click on content, perform a search, browse, schedule a reservation, and install or update one of our Android or iOS mobile apps. Specifically, the information we collect automatically may include information like internet protocol address, device type, unique device identification numbers, browser-type, broad geographic location (e.g., country or city-level location), language and marketing preferences and other technical information. We may also collect information about how your device has interacted with our Site, including the pages accessed and links clicked.
We may also collect precise geolocation data pertaining to your mobile device if you have consented to providing this to us through your device settings. We may use this information to provide, promote, and improve our services (for example, by showing you activities and classes that are close to your location) and for related reasons, such as fraud prevention and security purposes. Please note that if you do not consent to providing your geolocation data, certain features of the mobile application may not work.

Personal Information Collected from Other Sources.

We may receive personal information about you from other sources, such as public databases, strategic and joint marketing partners, social media pages and platforms, people with whom you are friends or otherwise connected on social media platforms as well as from other third parties. For example, where we make this available, you may choose to sync your Kidventures Parent account details with a third-party network, such as Facebook, Google or Apple. If you do this, we will receive some of your Facebook, Google or Apple account information. The exact information we receive will depend on your settings with the third-party network, but generally we receive your basic public profile information such as your username, email address, profile photo, age range, gender, chosen language, country, friends list and any other public information.
As noted above, if you are an instructor, teacher, staff member or another individual working at one of our Partners’ facilities, we may receive your personal information from the Partner.

Personal Information About Kidventures Parents Collected from Partners.

Our Partners may choose to submit feedback to us about Kidventures Parents’ use of their facilities or services.

3. What Does Kidventures Do with the Personal Information it Collects?

Kidventures uses personal information it receives for several purposes:

Site: To operate and maintain our Site and the services offered through our Site. For example, we use Kidventures Parent personal information to fulfill your booking and purchase requests, including processing payments and issuing any late cancel/no show fees incurred (if applicable), and to customize your experience on our Site, such as by recommending the content or activities we show you, as well as for the purposes set out in our Terms of Use. We use personal information about instructors, teachers and staff made available by Partners to display within schedules, including reviews, listed on our Site.
Communication: To contact you through email, phone, direct mail, sms, and push notifications posted on our websites or apps, and other ways. We will send you messages about the availability of our Site, security, customer service, or other service-related issues. We also send messages about the Site, updates, reminders, and promotional messages in accordance with your communications preferences. We may also send you messages about an upcoming bookings which are initiated by a Partner or a Kidventure Parent on their behalf. You may change your communication preferences at any time. Please be aware that you cannot opt-out of receiving service messages from us, including security and legal notices.
Customer Support: In connection with customer service inquiries and matters, such as to investigate, respond to and resolve complaints and service issues.
Social: To provide features which allow Kidventure Parents to connect with, and be found by, other Kidventure Parents.
Marketing: For our marketing purposes, such as to develop our marketing strategies, send you marketing communications by email, sms and telephone, to target digital marketing to you via third party websites and apps, and to offer contests, sweepstakes, or other promotions and to fulfill any related awards or discounts. You can exercise choices over the marketing we send to you as described in the “Your Data Protection Rights” section below.
Research and Development: For research, analytical, record-keeping, and reporting purposes; to develop and test new products, features and ideas; to learn about our customer base and Site and to evolve and improve our Site, products, and services.
Security, Investigations and Eligibility: To maintain the security of our Site, including to verify your identity, to investigate or prevent possible fraud or other violations of our Terms of Use or this Privacy Policy and/or in connection with possible attempts to harm Kidventure Parents, Site visitors, Partners or other third parties, and to confirm your eligibility for promotions we may run from time to time, such as free trials.
Business and Operational Support: To assess and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions such as financings, and to administer our business, accounting, auditing, compliance, record-keeping, and legal functions.
Other: For any other purpose identified at the point of collection or otherwise with your consent.

4. Who Does Kidventures Share My Personal Information With?

We may disclose your personal information to the following categories of recipients or in the following circumstances:

To services providers and partners who provide data processing and other services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Site, payment card processors, customer support vendors, hosting vendors, scheduling providers and market research and marketing vendors), or who otherwise process personal information for purposes that are described in this Privacy Policy or notified to you when we collect your personal information;
To any Partner that makes available a class, activity or experience you reserve or use through our Site as a Kidventures Parent and their third-party providers, so that they can process the applicable reservation or activity and make available classes and services to you;
To anyone who visits the public area of our Site, including via venue and schedule listings, public profiles, reviews, or class ratings. As a Kidventures Parent, you should be aware that any content or information you choose to disclose in public areas of our Site can be read, collected, and used by other users, the general public and other sites (including search engines such as Google);
To any competent law enforcement body, regulatory, government agency, court, or other third -party where we believe disclosure is necessary as a matter of applicable law or regulation, to exercise, establish or defend our legal rights, or to protect your vital interests or those of any other person;
In connection with an actual or potential merger, sale, acquisition, investment, assignment, reorganization, joint venture, or transfer of all or part of Kidventures’ business, assets, including if Kidventures should ever file for bankruptcy or a related proceeding, provided that we inform the relevant third-party it must use your personal information only for the purposes disclosed in this Privacy Policy;
To any other person with your consent to the disclosure or otherwise in accordance with applicable law.

5. How does Kidventures Keep My Personal Information Secure?

We use best security procedures and practices to protect the personal information that we collect and process about you. We monitor our systems for possible vulnerabilities and attacks. However, we cannot guarantee 100% security of any information that you send us.

6. Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Your Data Protection Rights

Where applicable law allows for such rights, you may have the following data protection rights:

You have the right to opt-out of receiving direct marketing communications we send you at any time. To opt-out of receiving email marketing, you should click on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of receiving SMS messages from us, you can reply STOP to any SMS messages.
You may correct or amend your personal information by editing your profile on the Site or contacting us as explained in the “How to Contact Us” section below.
You may delete your personal information by contacting us as explained in the “How to Contact Us” section below.
You may object to processing of your personal information, ask us to restrict processing of your personal information, access the personal information we hold about you, or request portability of your personal information by contacting us as explained in the “How to Contact Us” section below.
If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal. You can withdraw your consent by contacting us as explained in the “How to Contact Us” section below.

If you have any questions relating to your rights as set out in this Privacy Policy you may contact us as explained in the “How to Contact Us” section below.

8. Third-Party Sites

Our Site may contain links to third-party websites or mobile apps, including social sharing features and other related tools. Please be aware that Kidventures does not control these linked websites or apps and that this Privacy Policy does not apply to any information you give to the owner of these websites or apps. We encourage you to read the privacy policy of any third-party website or app that you visit before you provide them with any information.

9. Updates to this Privacy Policy

By using our Site, you agree to this Privacy Policy. We may occasionally update this Privacy Policy. Any changes we make will become effective when we post a modified version of the Privacy Policy to kidventures.ca. If we make any material changes to the Privacy Policy, we will take appropriate measures to inform you consistent with the significance of the changes we make and as required by applicable law. If you continue using our products and services after any notice of such changes, it means you have accepted them. Your continued use of this Site after any notice of such changes constitutes your agreement to this Privacy Policy and any updates. If you do not agree to any changes, you must stop using our products and services, as applicable. It is your obligation to ensure that you read, understand and agree to the latest version of the Privacy Policy. The “Last Updated” legend at the top of the Privacy Policy indicates when it was last updated.

10. How to Contact Us

If you have any questions or concerns about our use of your personal information, please contact us as follows:

By sending us an email at hello@kidventures.ca